How Do I make a purchase?
A) Shopping with whatisinthecloset.com is easy; just add selected items to your shopping bag, then click “Shopping Bag” at the top right-hand corner of your browser window.
What methods of payment does WIICA accept?
A) Whatisinthecloset.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover and PayPal. We are unable to accept checks, cash or money orders.
Do I have to set up account to place an order?
A) No—you do not need an account with whatisinthecloset.com in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits:Quick and easy checkout
Personalized profile including payment options and address book
Email updates: be the first to hear about product launches and exclusive events
Calendar of events and ideas
How do I redeem a promotional code?
A) While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.
· When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
· Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.
For further assistance, please contact us via email at firstname.lastname@example.org or by
Phone at 888-505-7729.
Will Whatisintheclosethg.com charge sales tax on my orders?
A) Whatisinthecloset.com is required to collect local sales tax in states. We currently collect sales tax for deliveries to the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, Guam, HI, IL, IN, KS, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, OR, PA, PR, SC, TN, TX, UT, VA, VI, VT, WA, and WA.
Can I cancel my order?
A) Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed. However, returning or exchanging your purchase is easy; for additional information, please visit our return and shipping page or contact us via email at email@example.com or by phone at 888-505-7729, seven days per week, 9:00 A.M. – 9:00 P.M. CT Monday through Friday, and 9:00 A.M. – 6:00 P.M. CT Saturday and Sunday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!
Do you ship to P.O. BOX?
A) Yes; we are able to deliver to PO boxes, as well as APO/FPO addresses.
How can I track my order?
A) Tracking your order with whatisinthecloset.com is easy! Simply go to the track your order page where you will input your order number and email address to check the status of your order. If you are registered with whatisinthecloset.com, you can also track your order through My Accounts.
When will my order arrive and how much will shipping cost?
A) You will be able to see an estimated arrival date for your order during the checkout process.
When I make a return/exchange, will I be refunded the full values of my order?
A) For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.
How long will it take for my refund/exchange to come through on my card?
A) Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account.
How can I retrieve a lost password?
A) To re-set a forgotten password simply click "My Account" at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.
How can I be notified of web promotions and special offers?
A) Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us
Do you have a question we didn’t answer here?
A) We’re glad to offer our assistance. Contact Us via email: firstname.lastname@example.org or by phone: 888-505-7729 five days per week 8:00am- 5:00pm Pacific Standard Time Monday-Friday. Saturday and Sunday were are close. We are close on the observance of the following Holidays New Years, Easter, Memorial Day, Independence Day, We look forward to speaking with you.
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